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PYRAMYD
  1. Roles
  2. Consumer Banking
  3. Consumer Banking Operations
  4. Statement & Payment Processing

Role

Statement & Payment Processing (Consumer Banking Operations).

Configures remittance payments, statements, imaging, encoding, file transmission, and clearing tasks

EntrySoftware spend $3,600 / seat / yr (2026)124 contacts in the graph hold this role

Sample taken from the live graph on 7 October 2026; refreshed on demand.

What this role actually does

Responsibilities and pain points, sourced from the production graph.

Key responsibilities

  • Operate the Daily Consumer Statement and Payment Posting Cycle Across Core Banking, ACH, Card, Check, and Digital Document Systems by Published Cutoff Times
  • Validate Statement Files, Fee Disclosures, Interest Calculations, Inserts, Suppressions, Print Jobs, and E-delivery Outputs Before Customer Release
  • Resolve Payment Rejects, Returns, Stop-payment Items, Missing Information, and Posting Exceptions Without Breaching Customer or Regulatory Service Windows
  • Reconcile Batch Totals, Settlement Files, Clearing Accounts, and General Ledger Postings to Prove Every Statement and Payment Event Is Complete
  • Maintain Audit-ready Evidence for Reg E, Reg DD, NACHA, PCI-DSS, Privacy, and Internal Maker-checker Controls
  • Coordinate Escalations From Contact Center, Branches, Fraud, Compliance, Treasury, and IT When a Statement or Payment Issue Affects Customers

Software pain points

  • Operators reconcile payment batches in Microsoft Excel after core, payment hub, and GL totals disagree
  • Statement proofing happens across disconnected composition, archive, PDF, and print-vendor systems
  • ACH returns, stop payments, card adjustments, and posting rejects arrive in separate queues with different cutoff clocks
  • Audit evidence is collected from screenshots, emails, SharePoint folders, and ticket comments after the fact
  • Manual statement and payment data entry creates avoidable keying errors and customer rework
  • Operations leaders cannot see which exception types are causing SLA misses until after cutoff

How this role buys

The categories they buy, the people who approve.

Top software categories

  • Loan Management Software
  • Payment Processing Software
  • Customer Communications Management Software
  • Contract Analytics Software
  • Account Reconciliation
  • Digital Employee Experience (DEX) Management Software

Decision makers

  • Control Operations
  • Deposit Operations Manager
  • Digital Forensics Engineering
  • Head of Compliance / Chief Compliance Officer (CCO) - Corporate
  • Top / Chief Financial Officer (CFO) - Corporate
  • Procurement

Workflow

A day in the workflow.

Starts day in Microsoft Outlook and Microsoft Teams checking cutover notices, then opens Fiserv DNA or FIS Profile to confirm overnight statement, ACH, card, and check batches posted; spends the morning in ACI Payments Hub, ServiceNow, and Microsoft Excel clearing rejects, stop-pay items, missing signatures, and ACH return exceptions before cutoff; joins a short Teams huddle with Deposit Operations, Fraud, Compliance, and Contact Center leads to triage customer-impacting items; uses Fiserv Digital Documents, Adobe Acrobat, and OpenText to proof statement files, validate fee and interest disclosures, and release print or e-delivery jobs; spends late afternoon in Excel, Power BI, BlackLine, and the core banking GL screens reconciling settlement totals and clearing-account breaks; closes by attaching audit evidence in SharePoint, updating ServiceNow cases, and sending the next-shift cutoff handoff in Outlook

See PYRAMYD answer a live question for the Statement & Payment Processing (Consumer Banking Operations) role.

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