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PYRAMYD
  1. Roles
  2. Retail & Hospitality
  3. Store Operations
  4. Product Specialty
  5. Health, Wellness & Beauty

Role

Health, Wellness & Beauty (Product Specialty).

Supports store teams selling cosmetics, skincare, vitamins, supplements, and wellness treatments

EntrySoftware spend $650 / seat / yr (2026)1,762 contacts in the graph hold this role

Sample taken from the live graph on 7 October 2026; refreshed on demand.

What this role actually does

Responsibilities and pain points, sourced from the production graph.

Key responsibilities

  • Advise Shoppers on Skin Care, Cosmetics, Fragrance, Supplements, and Personal-care Products Using Needs Assessment and Current Product Knowledge
  • Convert Consultations Into Compliant Baskets by Matching Regimens, Shade Families, Ingredients, Price Points, and Replenishment Cadence
  • Operate Checkout, Returns, Loyalty Enrollment, Gift Cards, and Promotion Rules Accurately in the Point-of-sale System
  • Maintain Health, Wellness, and Beauty Floor Standards by Replenishing Shelves, Sanitizing Testers, Updating Signage, and Keeping Displays Shop-ready
  • Execute Planograms, Launch Sets, Seasonal Resets, and Vendor Displays so Core SKUs Stay Visible and in the Correct Location
  • Monitor Inventory Exceptions, Out-of-stocks, Damaged Goods, Testers, and Special Orders, Escalating Replenishment Gaps Before Peak Selling Periods

Software pain points

  • Advisors lose consultations when shade, tester, or size availability is wrong in the shelf or POS view
  • Client preferences live in loyalty profiles, paper notes, appointment tools, and the advisor's memory
  • Launch resets arrive as PDFs or emails and store teams lack proof that endcaps and planograms were set
  • Checkout slows when coupons, loyalty offers, returns, and regulated-product prompts conflict
  • Appointment no-shows and walk-ins create labor gaps for beauty services and events
  • Managers coach advisors on sales mix and UPT after the day is over instead of during the selling window

How this role buys

The categories they buy, the people who approve.

Top software categories

  • Retail Point of Sale
  • Visitor Behavior Intelligence Software
  • Inventory Management
  • Other Sales Software
  • Online Appointment Scheduling Software
  • Employee Scheduling Software

Decision makers

  • Retail Operations Manager
  • State Manager
  • Merchandising - Executive
  • Digital Forensics Engineering
  • Top / Chief Financial Officer (CFO) - Corporate
  • Procurement

Workflow

A day in the workflow.

Starts before opening by reviewing Homebase shift notes and Zipline tasks, then checks Square or Shopify POS for promos, loyalty prompts, and returns rules; walks the beauty and wellness aisles with a Zebra scanner or Lightspeed Retail inventory view, restocks testers, scans low-SKU facings, and fixes planogram gaps from PlanoHero; spends peak traffic hours in client consultations using Salesforce clienteling notes, ingredient filters, and in-stock lookup before ringing baskets in POS and enrolling loyalty; mid-shift handles appointments or mini-demos in Fresha or Zenoti, answers team pings in Microsoft Teams, and updates replenishment exceptions; closes by reconciling returns and gift cards in POS, logging shrink or sanitation issues in SafetyCulture, and checking Power BI sales, UPT, and conversion dashboards

See PYRAMYD answer a live question for the Health, Wellness & Beauty (Product Specialty) role.