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PYRAMYD
  1. Roles
  2. Traditional Asset Management
  3. Retirement Plan Services
  4. Pension Services
  5. Benefits & Pensions

Role

Benefits & Pensions (Pension Services).

Manages member and retiree meetings on retirement planning, pension options, and benefits questions

SeniorSoftware spend $2,700 / seat / yr (2026)133 contacts in the graph hold this role

Sample taken from the live graph on 7 October 2026; refreshed on demand.

What this role actually does

Responsibilities and pain points, sourced from the production graph.

Key responsibilities

  • Administer Employee Health, Pension, 401(K), Savings, Life, Disability, and Voluntary Benefit Plans From Eligibility Through Enrollment, Life Events, and Terminations.
  • Own Payroll Deduction, Employer Contribution, Carrier Enrollment, and Retirement-plan Contribution Reconciliation with Target Accuracy Above 99%.
  • Manage Plan-provider, Broker, Recordkeeper, Investment-manager, and Carrier Relationships so Service Issues, Renewals, and Fee Changes Are Resolved Before Employee Impact.
  • Maintain ERISA, ACA, COBRA, HIPAA, SECURE 2.0, and Form 5500 Compliance Evidence, Notices, and Filing Calendars.
  • Operate Open Enrollment, Annual Plan Setup, Rate-table Testing, and Employee Communication Campaigns That Reach All Eligible Employees Before Deadline.
  • Analyze Benefits Cost, Utilization, Participation, and Retirement-plan Investment-lineup Data for HR, Finance, and Fiduciary Committee Decisions.

Software pain points

  • Payroll deduction errors create downstream carrier, 401(k), and employee paycheck corrections
  • Carrier files and recordkeeper feeds arrive late, reject rows, or require manual SFTP monitoring
  • Open enrollment exposes stale eligibility rules, missing rate tables, and plan-class exceptions under deadline pressure
  • Employees ask repeated questions because plan documents, summaries, and decision aids live in scattered locations
  • Form 5500, ACA, COBRA, and SECURE 2.0 evidence is scattered across HRIS, broker files, email, and recordkeeper portals
  • Retirement plan investment reviews rely on consultant decks and spreadsheets that are hard to tie back to source data

How this role buys

The categories they buy, the people who approve.

Top software categories

  • Employee Perks Software
  • Construction Payroll Software
  • Payroll
  • 401(k) Software
  • Pension Administration
  • Visitor Behavior Intelligence Software

Decision makers

  • Benefits Director
  • Top / Chief Human Resources (CHRO) - Corporate
  • Payroll
  • Digital Forensics Engineering
  • Multi-focus
  • Procurement

Workflow

A day in the workflow.

Starts day in Microsoft Outlook and Microsoft Teams, triaging employee benefit questions, broker messages, and plan-provider alerts; reviews eligibility and life-event queues in Workday or ADP Workforce Now, then reconciles census, contribution, and deduction exceptions in Microsoft Excel; spends mid-morning in Benefitfocus or bswift testing open-enrollment rules, carrier files, and dependent changes; joins a broker, payroll, or investment-committee sync in Microsoft Teams with plan reports from Fidelity NetBenefits, Empower Retirement, or Morningstar Direct; afternoon work moves to Power BI dashboards, SharePoint plan documents, and DocuSign amendments for approvals; closes by logging unresolved payroll, carrier, Form 5500, or SECURE 2.0 items in the benefits case queue and updating tomorrow’s cutover checklist

See PYRAMYD answer a live question for the Benefits & Pensions (Pension Services) role.

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