Customer hub
GAVoice-native AI interviews and surveys with customers, prospects, and reps · realtime voice, live coaching, transcripts, scoring, and NPS.
What it is
Engagement Studio gathers structured buyer and customer feedback two ways in a single workspace. In AI-guided voice interviews, an AI plays a realistic buyer persona grounded in your data while the conversation is recorded, scored, and mined for insight, making it a natural fit for win/loss conversations. In async surveys, you build questions yourself or generate them from a goal, publish a public link, and watch responses roll up into NPS, theme, and sentiment results. Interviews and surveys live side by side in one view for easy listing and reporting, with hands-free control through the APEX assistant.
See it in the product
Top 4 capabilities
Each capability is the parent of dozens of typed features in the production taxonomy. Hover any feature in Studio to drill into the underlying nodes.
6 features
Interview Setup defines an AI-guided interview before it begins. You name the buyer persona and the salesperson, pick a sales scenario, ground the session in real products, contacts, jobs, and countries, and generate a tailored set of questions, producing a ready-to-run interview.
7 features
Interview Delivery runs the configured session as a real-time conversation. The AI plays the grounded buyer persona over voice or text, you respond as the salesperson, every turn is captured in the transcript, and an optional live coaching panel offers guidance in the moment.
4 features
Survey Distribution controls whether a survey is accepting responses by moving it between draft, published, and closed. Published surveys expose a public, anonymous response link, and in-app submissions are captured and saved alongside every other response.
4 features
Interview Analysis runs an AI pass over the finished transcript and returns an overall score, eight skill sub-scores, conversation sentiment and the balance of talk time, plus the pain points, objections, and competitor mentions it surfaced. Results are saved and can be re-run at any time.
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30-minute walkthrough. We'll filter the workspace to your category and walk through the top capabilities live.
