Customer Intelligence
GAUnified hub for customer research — sentiment, satisfaction, typical-user profile, source mix.
What it is
Customer Discovery is the single workspace for the recurring customer-research sprint. It pulls together the highest-signal customer surfaces — sentiment cards, satisfaction gauge, typical-user profile, segment summary, source-mix — into one persistent surface that a PM or CS leader can open at the start of every quarterly review. Findings flow directly into Segments, ICP Builder, and downstream APEX-drafted readouts.
See it in the product
Customer Discovery
A live capture from the production workspace lands here once Customer Discovery ships its public preview cohort.
Top 5 capabilities
Each capability is the parent of dozens of typed features in the production taxonomy. Hover any feature in Studio to drill into the underlying nodes.
6 features
Sentiment aggregates across every customer signal source — owned reviews, public reviews, support tickets, NPS responses, AI interview outputs. The satisfaction gauge normalizes these into a single 0-100 score with the per-source breakdown and recent-movement annotation.
5 features
Run a clustering pass over your active customers and surface the typical-user profile: the modal role, industry, company size, deployment size, common tool stack, and the top 5 use-cases. Useful for marketing positioning and product persona refinement.
5 features
The active segments tab summarizes every workspace segment that touches the customer base. Size and growth, sentiment trend, ARR contribution, and a one-line natural-language commentary generated by APEX explaining what changed since last quarter.
4 features
The source-mix donut shows the proportional source of customer signal. Useful for identifying gaps (e.g., the NPS slice is too small, you need a NPS push) and for justifying instrumentation investments to leadership.
More from Customer Intelligence
Voice-native AI interviews with customers, prospects, and reps. Live transcripts, scoring, and skills assessment.
Dynamic audiences across accounts, contacts, products, and reviews — authored in plain English.
Build, score, and activate Ideal Customer Profiles against the live graph.
Aggregated review intelligence across G2, TrustRadius, GetApp, Capterra, ProductHunt, and 200+ sources.
30-minute walkthrough. We'll filter the workspace to your category and walk through the top capabilities live.
