Customer hub
GAUnified hub for customer research · sentiment, satisfaction, typical-user profile, source mix.
What it is
Customer Discovery is the home base for recurring customer research. It pulls your highest-signal customer surfaces, including sentiment, satisfaction, your typical-user profile, segment summaries, and a source-mix breakdown, into one persistent view that a product or customer-success leader can open at the start of every quarterly review. Findings flow straight into Segments, ICP Analysis, and AI-drafted readouts.
See it in the product
Customer Discovery
A live capture from the production workspace lands here once Customer Discovery ships its public preview cohort.
Top 4 capabilities
Each capability is the parent of dozens of typed features in the production taxonomy. Hover any feature in Studio to drill into the underlying nodes.
6 features
Customer Discovery pulls sentiment from every signal source, including your own reviews, public reviews, support tickets, survey responses, and AI interviews. A satisfaction gauge rolls all of it into one easy-to-read score, with a per-source breakdown and a note on how it has moved recently.
5 features
Customer Discovery analyzes your active customers and surfaces a profile of your typical user, including their most common role, industry, company size, deployment size, tool stack, and top use cases. It is a fast way to sharpen marketing positioning and refine product personas.
5 features
A summary of every customer segment in your workspace shows size and growth, sentiment trend, and revenue contribution side by side. Each segment includes a short, AI-written commentary explaining what changed since last quarter, so the story behind the numbers is clear.
4 features
A clear breakdown shows how your customer feedback is distributed across reviews, support tickets, surveys, interviews, and calls. It makes gaps obvious, such as too little survey coverage, and helps justify investment in better customer-listening channels.
More from the Customer hub
Voice-native AI interviews and surveys with customers, prospects, and reps · realtime voice, live coaching, transcripts, scoring, and NPS.
Dynamic audiences across accounts, contacts, products, and reviews · authored in plain English.
Build, score, and activate Ideal Customer Profiles against the live graph. Customer → Discovery → ICP.
Aggregated review intelligence across G2, TrustRadius, GetApp, Capterra, ProductHunt, and 200+ sources.
Public-data 360 profile of a customer across products used, tech stack, contacts, and signals.
30-minute walkthrough. We'll filter the workspace to your category and walk through the top capabilities live.
