Customer Intelligence
GAAggregated review intelligence across G2, TrustRadius, GetApp, Capterra, ProductHunt, and 200+ sources.
What it is
Reviews Analytics aggregates 2.4M+ reviews across 200+ public review sources into one analytical surface. Per-product, per-category, and per-competitor: rating-distribution charts, theme extraction, sentiment trends over time, segment-level breakdowns, source-mix attribution, and battlecard-ready insight extraction. Findings flow into APEX battlecards, RFP responses, and Segments — so the same review your CI team reads becomes a cited claim in a sales proposal the same day.
See it in the product
Reviews Analytics
A live capture from the production workspace lands here once Reviews Analytics ships its public preview cohort.
Top 5 capabilities
Each capability is the parent of dozens of typed features in the production taxonomy. Hover any feature in Studio to drill into the underlying nodes.
9 features
Each product carries a stacked rating-distribution chart by source plus an extracted theme cloud. Themes (pricing, support, UX, integrations, performance, security, mobile, AI-features, etc.) are extracted with sentiment polarity so analysts see what reviewers love and complain about at a glance.
7 features
Theme trends chart sentiment over time at quarterly, monthly, and weekly granularity. A sudden spike in negative pricing-theme sentiment after a competitor's price change is exactly the kind of signal CI teams need surfaced fast. Anomaly detection runs automatically and alerts the configured channel.
6 features
Cross-cut reviews by reviewer segment: enterprise vs SMB sentiment, US vs EMEA, financial services vs healthcare. Reveals where your competitor is strong and where they're weak — and where your team should focus the win-loss program.
5 features
Each product carries score_g2, score_tr, score_gdm, score_ph (plus review counts per source). Useful for triangulating real product quality vs. single-source bias — and for understanding which review site matters most to which customer segment.
4 features
Find a great quote? Click 'send to battlecard' and the cited quote flows to the relevant battlecard section with full provenance (source, reviewer role, review date) intact. Same with anti-claims for win-loss and objection handling.
More from Customer Intelligence
Voice-native AI interviews with customers, prospects, and reps. Live transcripts, scoring, and skills assessment.
Dynamic audiences across accounts, contacts, products, and reviews — authored in plain English.
Build, score, and activate Ideal Customer Profiles against the live graph.
Unified hub for customer research — sentiment, satisfaction, typical-user profile, source mix.
30-minute walkthrough. We'll filter the workspace to your category and walk through the top capabilities live.
